Fluenci is an AI-powered language-learning app for web and mobile. It combines short lessons, spaced-repetition review, graded reading and writing, and an AI tutor you can type or talk to. Your progress is measured as a CEFR proficiency level, always explained in plain language.
Contact us
Email support@fluenciapp.com and we will get back to you, usually within two business days. It helps to include the email address you signed in with, your device and iOS version, and a screenshot if something looks wrong.
Your Fluenci account is the same on the web and in the app. On the web, sign in with your email and password, or with Continue with Google if that is how you signed up.
Forgot your password?
Open Reset password (also linked from the sign-in page as Forgot your password?).
Enter the email you signed up with. If an account exists for it, a reset link is sent there.
Open the link in the same browser you requested it from. Each link works once; if it has expired, request a new one.
Choose a new password. Your progress stays exactly where it was.
Signed up with Apple on iPhone?
Web sign-in offers email and password or Google. If you can't get into an account you created another way, email support@fluenciapp.com from the address on your account.
Managing a subscription
A subscription is managed where it was bought:
Bought on the web: sign in, then open Profile → Subscription. The Manage section has the controls.
Web: Sign in at fluenciapp.com, then open Profile → Subscription and choose Manage subscription.
iPhone or iPad: Open Settings → your name → Subscriptions → Fluenci.
Android: Open Google Play → profile → Payments & subscriptions → Subscriptions → Fluenci.
You keep access until the end of the period you have paid for. Deleting the app or your Fluenci account does not cancel a subscription.
How do I restore my purchases?
If you reinstalled the app or moved to a new iPhone, sign in to Fluenci and tap Profile → Subscription → Restore Purchases (the paywall has a Restore purchases link too). Make sure the device is signed in to the same Apple ID you used to buy. Tutor minutes you bought are tied to your Fluenci account and appear once you sign in.
How do I get a refund?
For an App Store purchase, request a refund at reportaproblem.apple.com. For a Google Play purchase, use Google Play's order history or support flow. For a web purchase, email support@fluenciapp.com from the address on your Fluenci account. Tutor minute packs are consumable and are refunded only under the applicable store's policy.
How do I delete my account?
In the app, go to Profile → Settings → Delete Account and confirm. This permanently deletes your account and the learning data stored with it. Cancel any subscription where you bought it first, because deleting your account does not stop billing. If you can't sign in, follow the instructions on our account deletion page or email support@fluenciapp.com from the address on your account.
What data does the AI process?
Fluenci does not build its own language models. When you use AI features, the content you send goes to our AI providers to produce the reply: what you type goes to Anthropic, and microphone audio for voice practice and the live tutor goes to OpenAI. We ask for your permission in the app before any audio or photo is sent for the first time, and you can withdraw it any time in Profile → Settings. Your content is never used to train AI models, never used for advertising, and never sold. We do not create voiceprints. The full details, including every provider we use, are in our Privacy Policy.
I found a problem with a lesson or a tutor reply.
Please email support@fluenciapp.com with the language, the lesson or conversation, and a screenshot. AI replies can occasionally be wrong, and reports like yours help us fix them.
